Contact & support
Contact AnyTravel Insurance Questions about quotes, policies or this website.
Use the form for general, non-urgent questions about your quote, policy or this website. For urgent help during a trip, use the assistance details in your policy documents.
- General support for quotes, policies and website enquiries
- Help with the online quotation journey
- Urgent incidents must be reported to the 24/7 Assistance team
General enquiries: support@anytravelinsurance.com.
Tell us how we can help
Complete the form below for a general, non-urgent enquiry. Your message will be submitted through our website.
Do not use this form for emergencies, claims or urgent policy changes. Please do not submit payment-card details, passwords, full passport copies or medical records. For urgent help, use the Assistance details shown on your insurance policy or certificate.
How can we help?
Choose the option that best fits your situation. For a general question, the form above is the quickest way to reach us.
Before you buy
Ask a general question about the website, the online quotation journey or the information you need before arranging travel insurance.
Existing quote or policy
Include your name and, where available, the quote or policy reference. The provider shown in your documents handles policy administration.
Urgent incident or claim
Do not wait for an email response. Use the Assistance contact details printed in your insurance certificate, policy wording or purchase confirmation.
If something goes wrong during your trip
The correct assistance telephone numbers and contact methods are printed in your insurance certificate, policy wording or purchase confirmation. Keep those documents available online and offline while you travel.
As soon as an unexpected incident happens, contact the applicable Assistance team for guidance. If there is an immediate threat to life or safety, contact the local emergency services first.
Information to have ready
- The insured traveller’s full name and policy or certificate reference
- Your current country, location and a reliable callback number
- A clear description of what happened and when it happened
- The name and contact details of any hospital, clinic, airline or other organisation involved
- Relevant documents, where these are already available
- Any instructions already received from the Assistance team
General support email and this form are not monitored as emergency or claims channels.
What to include in your message
A few clear details will help us understand your general question and point you in the right direction without asking you to share sensitive information.
Your contact information
Provide the name and email address you would like us to use when replying.
A relevant reference
If you have one, include your quote, policy or certificate reference. Do not include payment-card details or copies of identity documents.
Your travel context
Briefly explain the countries you plan to visit, your travel dates and the part of the quotation journey or website you are asking about.
The outcome you need
Tell us the specific question you need answered, so we can give you the most useful general guidance or direct you to the right contact point.
Explore AnyTravel Insurance
You may find the answer you need in one of these pages before sending a message.
Travel Insurance Services
Learn how travel-insurance information and the online quotation journey can support your trip planning.
Explore our servicesPlans & Cover
Understand the types of cover and the questions to consider before you select an insurance option.
Explore plans and coverAbout AnyTravel
Find out more about AnyTravel Insurance and how the website helps travellers navigate travel-insurance information.
About AnyTravel InsuranceBefore you contact us
These answers explain which channel to use and what AnyTravel can help with.
Is this contact form for emergencies?
No. The form is for general, non-urgent enquiries only. For emergency medical assistance, an incident during travel or a claim, contact the Assistance team using the details in your policy documents.
How do I find the 24/7 Assistance number?
Check your insurance certificate, policy wording or purchase confirmation. These documents contain the applicable Assistance telephone number and contact method for your policy.
Can I make a claim through AnyTravel?
No. Claims are handled through the provider and the channels shown in your policy documents. Contacting AnyTravel does not start, validate or decide a claim.
Who can help with an existing policy?
For policy administration, amendments or policy-specific assistance, use the provider contact details shown in your customer journey, policy wording or certificate. You may use this form for a general question about the website.
Should I send passport, medical or payment information?
No. Do not send full passport copies, medical records, payment-card details or passwords through this general contact form or email address.
Can AnyTravel guarantee that I will be covered?
No. Eligibility, cover and claims depend on the provider’s policy wording, terms, conditions, limits, excesses and exclusions. Review the available documents before you buy.
Ready to explore travel insurance options?
Start the online quotation journey to review available options for your travel plans. Please check the policy wording and eligibility criteria before you buy.
AnyTravel Insurance provides general travel insurance information and may introduce users to third-party insurance services. Any insurance product is subject to the provider’s eligibility criteria, policy wording, exclusions, limits and terms. AnyTravel Insurance does not underwrite policies or decide claims. This form and email address are not a substitute for the 24/7 Assistance service shown in policy documents.