Contact & support The right route for your question
Contact AnyTravel Insurance Clear help for every stage of your journey.
Send a general enquiry, ask about an existing quotation or policy, or find the correct emergency assistance route while you are travelling.
Contact AnyTravel Insurance through our general support email for questions before or after purchase. If an incident occurs during your trip, use the 24/7 assistance details in your policy documents immediately.
Contact AnyTravel Insurance: get your question to the right place
Using the correct route helps you receive relevant guidance and avoids delaying urgent assistance.
Before purchasing
Ask a general question about the quotation journey, travel dates, destination selection or the information you should prepare. Send a general enquiry.
Existing quote or policy
Include the traveller’s full name, quote or policy number and a concise description of the question. Do not send full payment-card details or unnecessary identity documents by email.
Incident during your trip
Do not wait for a general email reply. Contact the applicable 24/7 assistance service immediately using the telephone numbers and methods shown in your insurance certificate and policy documents.
Tell us how we can help
Complete the fields below to open a prepared message in your default email application.
If something goes wrong during your trip
The correct assistance telephone numbers and contact methods are printed in the insurance certificate, policy wording or purchase confirmation. Keep those documents available online and offline.
As soon as an unfortunate incident occurs, contact the applicable assistance service. If there is an immediate threat to life or safety, call the local emergency services first.
Information to have ready
- The insured traveller’s full name and policy number
- Your current country, location and a safe callback number
- A short description of what happened and when
- The hospital, clinic, police station, airline or service provider involved
- Medical reports, police reports, receipts or delay documents when available
- Any instructions already received from the assistance team
Do not rely on the general support email for urgent medical or travel assistance.
What to include in your message
Clear information makes a non-urgent enquiry easier to understand and reduces unnecessary follow-up.
Your contact information
Provide the full name used during the quotation or purchase and an email address where you can receive a reply.
The relevant reference
Add the quote or policy number when the question concerns an existing transaction or insurance document.
The complete journey
When relevant, list the departure country, travel period, destination countries and the travellers involved.
The outcome you need
State whether you need information, a document check, an amendment request or another specific action.
Find common information quickly
These pages may answer general questions about available services and plan formats before you send a message.
Travel Insurance Services
Review the online quotation journey, digital documents and assistance information.
Explore our servicesPlans & Cover
Understand Single Trip, Annual Multi-Trip and Long Stay formats before comparing options.
Compare plan formatsAbout AnyTravel Insurance
Learn about the website’s mission, values and approach to travel information.
Read about usFrequently asked questions
Quick answers about general enquiries, policy documents and emergency contact routes.
How do I contact AnyTravel Insurance?
Use the general support email displayed in the contact section for enquiries before or after purchase. Include your full name and quote or policy number when available.
Is the general support email an emergency assistance address?
No. For an incident during your trip, contact the applicable 24/7 assistance service immediately using the telephone numbers and methods shown in your insurance certificate, policy wording or purchase confirmation.
Where can I find the 24/7 assistance telephone numbers?
The applicable assistance numbers and contact methods are provided in the insurance certificate, policy documents or purchase confirmation. Save them before departure and keep an offline copy.
What should I include when asking about an existing policy?
Include the insured traveller’s full name, the policy number, travel dates and a clear description of the question or requested action. Do not email full payment-card information.
Can coverage or claim acceptance be guaranteed by email?
No. Coverage and claim decisions depend on the selected policy’s terms, conditions, limits, excesses and exclusions and the circumstances of the event.
What should I do if I cannot find my policy documents?
Check the email address used during purchase, including spam or junk folders. If the documents are still unavailable, use the general support email with the traveller’s full name and purchase details.
Build a quote from your real itinerary
Enter the travel period, departure country, every destination and accurate traveller details to see the options currently available.
This page provides general contact and travel insurance information. The general email address is not a substitute for the 24/7 assistance service listed in the policy documents. Coverage, assistance and claim decisions remain subject to the selected policy’s terms, conditions, limits, excesses and exclusions.